- Frequently Asked Questions
Do you send out price sheets?
currently. As mentioned in several parts of this website, Sylvan
offers a vast array of customized panels and construction products
for specific projects, specific designs, and specific locations.
Daily maintenance of a such price sheet would be a significant use
of manpower. Instead, we have directed our customer service efforts
to responding to your specific inquiries, which you can direct to
us by phone, fax, or our Request A Quote (RFQ) form in this website.
For future reference, we will probably have a suggested retail price
sheet for common items that have low price volatility, such as some
of our concrete forming items.
Do you keep inventory for small orders or quick shipments?
Yes, but only for a few
concrete form items such as Dura-Pour® Plastic Overlay Form Panels,
HDO Form, MDO Form, BB O&ES, Plastic Chamfer Strip, and Miter-Jaws™
Chamfer Cutters. In addition, we often have production over-runs
or extra shop panels or that might be available on a quick-ship
basis. Be sure to also check with us on ship times, because our
order files may include near-term production of the item on your
Do customers have to
buy a minimum quantity?
but as a custom production company, Sylvan can provide better prices
for larger quantities. Small orders have to accommodate the same
amount of set-up and staging time as larger orders, thus creating
a price advantage to buy in larger quantities. Except for the occasional
inventory item listed above, we generally charge a set-up fee to
make up for the down-time in setting up orders under 30 pieces.
Please consult with your Sylvan Sales Specialist for more specific
Sylvan have standard sizes of panels & products?
and No. Sylvan's composite panels are most economical on a square
foot basis in 4x8 and 4x10 sizes. However, panels are also fairly
economical in 5x8 and 5x10 sizes. In addition, Sylvan produces an
almost unlimited array of sizes and thicknesses of panels up to
5' wide and 24' long. (Refer to the Request a Quote form for metric
sizes.) These panels are custom produced for customers in which
there is too much waste or too much labor to use the typical sizes,
or the project contains specific design concerns that do not lend
themselves to standard panel sizes. In addition, the many standard
sizes of chamfer and mouldings and construction products are listed
in the pertinent web pages. A Sylvan Sales Specialist can quickly
guide clients through appropriate size and performance criteria
prior to selection.
Does Sylvan have regional
distributors for its products?
but not for every product or in every part of the world. Our dispatch
department coordinates partial loads across America and overseas
every week. For areas in which we do not have a distributor, we
can coordinate direct mill shipments and prices, pending credit
Can Sylvan Sales Specialists
be reached in crisis situations?
Yes! Due to the customized
nature of Sylvan's products, Sylvan's Specialist are often in conference
with production staff to review the specifics and shipping schedule
on every order. However, these Specialists can also be reached for
quick response by cell phone or pager. As an additional back-up,
we also have knowledgeable staff and managers on floor to answer
general questions about products or order files. For this reason,
Sylvan does not force customers to use our voice mail during our
regular working hours, so that our receptionists and staff can be
more responsive to your questions or concerns, and quickly relay
critical calls to the appropriate person.
Is your company related
to Sylvan Learning Centers?
No. Instead of being "Hooked
on Phonics", this Sylvan is "Hooked on "Composites"; meaning Composite
Construction Products. The word Sylvan derives from the Latin word
silvanus, meaning "of or pertaining to the woods or forest". Similarly,
many of our composite construction products derive their structure
from engineered wood components. In addition, our company was founded
in an area in the Southwest Hills of Portland known as Sylvan.
Is Sylvan a green supplier?
Yes. Sylvan's product
line is derived from a variety of materials that are by-products
of either sustained yield forests, passive solar generation, recycled
materials, or "minimal use" enhancements that extend the product
life-cycle and reduce consumption. Sylvan has engineered its products
to utilize wood fiber from second, third, or fourth growth timber
of 75 years or less, and to avoid utilization of virgin or old growth
trees and other depletion resources. In addition, Sylvan favors
production techniques that have a zero tolerance for V.O.C. emissions,
and that minimize water consumption and waste disposal issues. We
are proud to be known as "The Renewable Resource Company."