Sylvan's Customer Service philosophy closely matches our company
charter and mission statement, in that we are a "solutions based"
business, not just a product supplier. This means that on every
shipment, a Sylvan Specialist works with the customer to select
the optimum product design in terms of performance, price, quantity,
or size requirements. To optimize freight rates and loading configurations,
we also provide mixed shipments of other construction supplies and
lumber out of the reload. In addition, Sylvan keeps a library of
industry recommendations for installing and maintaining most product
lines. To provide flexible shipping options, we have negotiated
national and international freight contracts offering the industry's
most competitive prices or delivery schedules. Even after delivery,
should a problem or product claim arise, we believe that our job
is not complete until we come up with a satisfactory solution.
Business with Sylvan is doing Business the Right Way."